Refund Policy
Last updated: [DATE]
Our 60-day guarantee
If Prickly Pear Gummies do not work for you, you have 60 days from the date your order is delivered to ask for your money back. You do not need to have anything left in the bottle — empty bottles are covered, and we will not ask you to justify the request.
How to request a refund
- Email support@goodherb.com from the address you ordered with, including your order number.
- We reply with return instructions. [Confirm: do customers need to physically return anything, or is it a no-return refund?]
- Your refund is issued to the original payment method within [X business days] of approval. Your bank may take a few extra days to show it.
Return shipping
[Confirm: who pays return postage, and what is the return address?]
Subscriptions
Cancelling a subscription stops future shipments; it is separate from refunding an order you already received. To do both, say so in the same email. [Confirm: can a subscription renewal be refunded after it ships, and within what window?]
What is not covered
- Products bought anywhere other than this website. We sell only here — anything on Amazon, eBay, or another marketplace is not ours and we cannot refund it.
- Requests made more than 60 days after delivery.
Damaged or wrong items
If your order arrives damaged or is not what you ordered, email us with a photo and we will replace it or refund it. This is separate from the 60-day guarantee and there is no time limit beyond a reasonable window after delivery.