Shipping Policy

Last updated: [DATE]

Draft — not reviewed. Everything highlighted in yellow still needs to be confirmed, and this banner removed, before this page is final.

Where we ship

[Confirm: United States only, or international too? If international, list the countries and who pays customs duties.]

Processing time

Orders are packed and handed to the carrier within [X business days], Monday to Friday. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Once shipped, delivery typically takes [X–X business days]. [Confirm the carrier(s): USPS, UPS, FedEx?]

These are estimates from the carrier, not guarantees. Weather, holidays, and carrier backlogs can add time.

Shipping cost

[Confirm the exact rule. The product page currently advertises free shipping on the Buy 3 Get 2 Free bundle — state here what the other bundles cost, and whether there is a free-shipping threshold.]

Tracking

You will get a tracking number by email as soon as your order ships. If it has not arrived within [X] days of that email, contact us.

Wrong address

We can only ship to the address you enter at checkout. If it is wrong, email support@goodherb.com as soon as possible — we can usually correct it before the order leaves. Once it has shipped, we cannot reroute it.

Lost or stolen packages

[Confirm your policy: do you replace packages the carrier marks as delivered but the customer never received?]